Cloudwalker Solutions
Echo is Cloudwalker's conversational analytics engine for iGaming operators. Decision-makers ask questions in plain language — Serbian or English — and get instant, accurate answers from live operational data.
What is Echo
Echo connects directly to the Amazon Redshift data warehouse Cloudwalker already manages for you. Instead of waiting for a dashboard or a ticket to be resolved, your team types a question and gets the answer — in seconds.
Designed specifically for the iGaming domain, Echo understands the terminology your operators use every day: GGR, tiket, kvota, uplatno mesto, igra. No SQL knowledge required.
Core capabilities
Ask in Serbian or English. Echo responds in the same language with full understanding of local iGaming terminology — uplatno mesto, tiket, kvota, igra, podigra.
Refine your question across multiple turns. Echo remembers context — "Show me that breakdown by region" works naturally after an initial query.
Echo generates Redshift-compatible SQL using your actual schema — correct joins, date handling, NULLs, and GGR calculations built in from day one.
CEO sees the full picture. Retail managers see their locations. CRM managers see player activity. Each role gets a tailored experience and data scope, enforced at the prompt level.
A single Echo deployment serves multiple operator clients with isolated data, custom prompts, and separate session histories — no cross-contamination between clients.
Sports betting, casino, player financials, retail network, CRM activity — Echo spans all operational domains because real questions don't respect category boundaries.
How it works
Built for decision-makers
"What's our total GGR this month vs. the same period last year?"
Company-wide performance, cross-domain trends, executive-level KPIs.
"Which locations have a payout ratio above 95% this week?"
Financial risk, transaction volumes, margin analysis, anomaly detection.
"Koji su mi top 5 šaltera po broju tiketa danas?"
Location performance, cashier activity, footfall patterns for their territory.
"How many new players registered this month who also placed a first bet?"
Player lifecycle, acquisition funnels, activation and retention metrics.
"Show me locations with no ticket activity in the last 3 hours."
Operational health, network uptime, real-time activity monitoring.
"Top 10 events by handle this weekend — which sport led?"
Betting volumes by sport, market, and event; odds performance analysis.
Built on AWS
Echo is available as a limited preview for existing Cloudwalker clients. We'll run a live demo on your data, with your actual questions.