Home / Services / Cloud Operations
Managed cloud operations for AWS environments. We handle monitoring, incident response, cost control, and continuous improvement — so your team focuses on products, not infrastructure.
Talk to our teamThe challenge
Most teams move to AWS and gain flexibility, but then spend more time managing infrastructure than they expected. Alerts go uninvestigated, costs creep up without clear attribution, security findings accumulate, and incident response is reactive rather than structured.
Cloudwalker's Cloud Operations service is a managed operations layer for AWS environments — covering monitoring, alerting, incident management, patching, cost governance, and architecture review. We've been running AWS infrastructure for betting operators, financial services firms, and data-intensive platforms across the Balkans and CEE region.
The result: your AWS environment runs reliably, your costs are understood and controlled, and your engineers work on features — not on-call rotations.
What we deliver
CloudWatch dashboards, metric alarms, and log-based alerts configured for your workloads. We set thresholds based on actual usage patterns — not generic templates — and route alerts to the right people.
Structured runbooks for common failure modes — RDS failover, Lambda throttling, ECS task crashes, network connectivity issues. Engineers respond, investigate, and resolve. Post-incident reviews prevent recurrence.
Scheduled patching for EC2, RDS, and managed services using AWS Systems Manager. Maintenance windows are coordinated with your team, applied in staging first, and rolled back automatically if health checks fail.
AWS Cost Explorer analysis, tagging enforcement, rightsizing recommendations, and Reserved Instance / Savings Plan planning. Monthly cost reports with variance explanation — not just numbers, but reasons.
AWS Security Hub findings reviewed and triaged, IAM policy hygiene, S3 bucket policy audits, and GuardDuty alert management. Continuous compliance against ISO 27001 and GDPR-relevant controls.
Quarterly Well-Architected reviews covering reliability, performance, security, cost, and operational excellence. Each review produces a prioritised backlog of improvements — not just a report.
How we work
We spend the first two weeks in read-only mode — inventorying resources, reviewing IAM configurations, analysing cost allocation, and identifying gaps in monitoring coverage. The output is a baseline report and a prioritised list of quick wins to address before steady-state operations begin.
CloudWatch dashboards and alarms are configured for all critical workloads. Runbooks are written for the top 10 failure scenarios specific to your environment. Alert routing is established — the right engineers get the right alerts, without noise. Escalation paths are agreed and documented.
Day-to-day operations run to agreed service levels — monitoring, incident response, patching, and cost reporting. A weekly operations digest is shared with your team covering open issues, resolved incidents, cost variance, and any architecture recommendations. You have a named point of contact, not a ticket queue.
Quarterly Well-Architected reviews translate into a backlog of improvements — cost optimisations, resilience improvements, security hardening, and performance tuning. We prioritise and implement these alongside steady-state operations, so your environment gets better over time rather than drifting.
Engagement models
Suited to teams that want full operational coverage without building an internal cloud ops function. We act as your AWS operations team.
Suited to teams with existing cloud engineers who want Cloudwalker expertise available for escalation, review, and advisory — without full operational handover.
AWS services we use
Tell us about your AWS environment and your team's current pain points. We'll propose a coverage model that fits.
Start the conversation